Introduction

Saint Ventura ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website saintventura.co.za or make purchases from us.

By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our website or services.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, postal address)
• Payment information (credit card details, billing address)
• Order history and preferences
• Communication preferences
• Customer service interactions

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on site
• Referring website
• Search terms used

How We Use Your Information

We use the information we collect for various purposes:

• Process and fulfill your orders
• Provide customer service and support
• Send order confirmations and shipping updates
• Improve our website and services
• Personalize your shopping experience
• Send marketing communications (with your consent)
• Prevent fraud and ensure security
• Comply with legal obligations

How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business:

• Payment processors (Yoco, credit card companies)
• Shipping and logistics partners
• Email marketing services
• Website hosting and analytics providers
• Customer service platforms

Legal Requirements

We may disclose your information if required by law or to protect our rights, property, or safety.

Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for all data transmission
• PCI DSS compliance for payment processing
• Regular security audits and updates
• Access controls and employee training
• Secure data storage and backup systems

Your Rights

Under South African data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at contact@saintventura.co.za

Agreement to Terms

These Terms of Service ("Terms") govern your use of the Saint Ventura website (saintventura.co.za) and the purchase of products from Saint Ventura ("Company," "we," "our," or "us").

By accessing our website or making a purchase, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.

Use of Website

Permitted Use

You may use our website for:

• Browsing and purchasing our products
• Contacting customer service
• Accessing product information and content

Prohibited Use

You may not:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the website's functionality
• Copy, reproduce, or distribute our content without permission
• Use automated systems to access the website
• Impersonate another person or entity

Products and Orders

Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content is accurate, complete, or error-free. Colours may vary due to monitor settings.

Pricing and Availability

• All prices are in South African Rand (ZAR)
• Prices are subject to change without notice
• Product availability is not guaranteed
• We reserve the right to limit quantities

Payment and Shipping

Payment

• Payment is required at time of order
• We accept major credit cards, Apple Pay, and Google Pay
• All transactions are processed securely
• You are responsible for all charges incurred

Shipping

• We ship within South Africa only
• Delivery is free on orders over R1000
• Orders under R1000 incur a R130 shipping fee
• Delivery takes 3-5 business days
• Risk of loss passes to you upon delivery

Returns and Refunds

Our return policy includes:

• 30-day return window from purchase date
• Items must be in original condition
• Free return shipping within South Africa
• Refunds processed within 5-7 business days
• Original payment method will be credited

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is owned by Saint Ventura and protected by copyright and trademark laws.

You may not use our intellectual property without written permission.

Limitation of Liability

To the maximum extent permitted by law, Saint Ventura shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

Governing Law

These Terms are governed by the laws of South Africa. Any disputes will be resolved in the courts of South Africa.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better browsing experience by remembering your preferences and improving our services.

This Cookie Policy explains how Saint Ventura uses cookies and similar technologies on our website saintventura.co.za.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly:

• Shopping cart functionality
• User authentication and security
• Payment processing
• Website navigation and basic features

Performance Cookies

These cookies help us understand how visitors use our website:

• Page views and traffic sources
• Time spent on pages
• Popular products and content
• Error tracking and website optimization

Functional Cookies

These cookies enhance your browsing experience:

• Language and region preferences
• Recently viewed products
• Personalized content and recommendations
• Chat and customer service features

Marketing Cookies

These cookies help us deliver relevant advertising:

• Targeted advertisements
• Social media integration
• Email marketing optimization
• Conversion tracking

Third-Party Cookies

We work with trusted partners who may set cookies on our website:

Analytics Providers

• Google Analytics - website traffic analysis
• Performance monitoring tools
• User behavior tracking

Payment Processors

• Yoco - secure payment processing
• Credit card processors
• Fraud prevention services

Social Media Platforms

• Instagram, TikTok, Google integration
• Social sharing buttons
• Social media advertising

Managing Your Cookie Preferences

Browser Settings

You can control cookies through your browser settings:

• Block all cookies
• Block third-party cookies only
• Delete existing cookies
• Receive notifications when cookies are set

Browser-Specific Instructions

Impact of Disabling Cookies

Please note that disabling cookies may affect your browsing experience. Some features of our website may not function properly without cookies, including shopping cart functionality and personalized content.

Cookie Retention

Different cookies have different lifespans:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain for a set period (typically 30 days to 2 years)
• Essential Cookies: Remain as long as necessary for website function

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website.